Over the years of being a customer I feel I have also become a friend, always treated with respect too.

Efficient

Everything went smoothly. The staff were very helpful and polite. No hassle at all.

Very good, easy and smooth to get my new car

They were really helpful and resolve the software issue quickly

Felt very special and welcome. Was a great feeling and picking up my car was an amazing experience

great service

The service department went the extra mile to sort my problems with car out nothing was to much trouble

I only live a short distance away and it is so convenient...the staff and the welcome that I get is always great and an enjoyable experience.

Originally told it would be half a day, Then got told the night before it would be a full day and it was to late for me to get a courtesy car or arrange a lift so I had to sit and wait in McDonald's for 7 hours

Very informative, the video was a nice personal touch. It's nice to know what is going on and if there are any issues with the car

Can't fault anything

Hassle free, simple, clear prices given to me & knew what to expect from the c-it now video

Excellent and efficient

Good people

Surprised to discover that the 1st service was no longer free on arrival. Didn't recall that being stated when purchasing new (maybe it was, but I didn't recall it). Otherwise, very pleased with staff, info. on car and time taken whilst I waited.

Wanted to be booked in on next working day to have car made usuable again but was told it would be Tuesday (car in on Saturday, fault reported Monday morning).

The sales team, especially James, were extremely knowledgeable and helpful, and able to offer full explanations to our questions.

Coventry Sytner are dedicated to ensuring customer satisfaction

From start to finish my mini experience was all round amazing. I arrived looking to get approved on a new finance programme and was seen and advised to have a test drive which really made my decision clear that mini was the company for me

I asked for a service, it turns out that I got a health check and then had to have a proper service 2 months later. I do not know why the two could not have been combined to save me time and money.

Emily(Lovell) kept me informed and contacted me even on her days off regarding progress and any concerns I had.

Handover delayed by 30 minutes. No coffee available.

Love my mini!

Olivia kept me up to date with all steps of the delivery of my new car. She made appointments to fit around my work schedule so that I could easily take delivery.

Coventry has always given me a great sales experience

Very helpful, informative team and extremely welcoming, how it should be. I have recently had a very unsatisfactory experience with a different car brand/dealership, the difference between my experiences is like chalk and cheese.

Thoroughly enjoying my new car which arrived sooner than expected.

Extremely helpful staff . Issue with car was resolved promptly.

I trust the engineers completely

Very warm welcome and excellent customer service - prices are higher than an independent garage though :(

Every time the responsible technician would send me a short video on health check of my Mini. So that I know my Mini's condition inside out.

Good all round experience

The staff are trying to get my issue resolved

Car turned around quickly & within timescales preferred.

James McNaulty was a pleasure to deal with, providing exacting information on the car and outstanding customer service every inch of the way. Lovely touches with flowers and a thank you card of us taking delivery of our first new Mini.

Alison, is very helpful and very professional

See the answer above.

The service was carried out in a very efficient manner, and we were informed as soon as the vehicle was ready

Everything was very easy to purchase the new car

The showroom is lovely very classy without being pompous There are many cars in the showroom giving a good idea of what's available James explained all our options and was passionate about the mini brand which made the whole experience very pleasant

The customer service team (Shannon Larkin and Alison Layton) provided exceptional customer care service (Shannon in particular, who I felt went above and beyond to accommodate my needs).

I asked about getting a lift back from the garage as I had a doctors appointment but this was not possible, so I had to get an Uber. This has happened a few times in the past.

Very satisfied with the professionalism of the sales team

Alison is fabulous... friendly, professional and extremely helpful. I can't fault the service Alison provides. I can always rely on her for any queries and help I need.

The car was not cleaned very well and there was a stain on the chair needs to be dealt with.

People there are amazing, work done is perfect. I am really happy as a customer, I will keep coming back if you guys keep the good work ??

Again customer service was brilliant

Really swift no nonsense had the car in less than a week

The sales assistant at the dealership was excellent. The dealings with Mini Financial Services were very unsatisfactory.