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Customer Reviews.

service

3

See the answer above.

21 November 2019

service

5

Alison, is very helpful and very professional

21 November 2019

service

5

Car turned around quickly & within timescales preferred.

21 November 2019

service

5

The service was carried out in a very efficient manner, and we were informed as soon as the vehicle was ready

19 November 2019

service

4

The car was not cleaned very well and there was a stain on the chair needs to be dealt with.

18 November 2019

service

4

I asked about getting a lift back from the garage as I had a doctors appointment but this was not possible, so I had to get an Uber. This has happened a few times in the past.

18 November 2019

sales

5

Everything was very easy to purchase the new car

18 November 2019

sales

5

The showroom is lovely very classy without being pompous There are many cars in the showroom giving a good idea of what's available James explained all our options and was passionate about the mini brand which made the whole experience very pleasant

18 November 2019

service

5

Alison is fabulous... friendly, professional and extremely helpful. I can't fault the service Alison provides. I can always rely on her for any queries and help I need.

18 November 2019

service

5

The customer service team (Shannon Larkin and Alison Layton) provided exceptional customer care service (Shannon in particular, who I felt went above and beyond to accommodate my needs).

18 November 2019

service

5

People there are amazing, work done is perfect. I am really happy as a customer, I will keep coming back if you guys keep the good work ??

18 November 2019

sales

5

Very satisfied with the professionalism of the sales team

18 November 2019

sales

5

Really swift no nonsense had the car in less than a week

17 November 2019

sales

5

Again customer service was brilliant

17 November 2019

sales

3

The sales assistant at the dealership was excellent. The dealings with Mini Financial Services were very unsatisfactory.

16 November 2019

sales

5

Very professional and customer focused.

16 November 2019

sales

5

Car arrived when expected and was lovely and clean

15 November 2019

service

3

I needed a new tyre and it wasn't in stock and didn't arrive until the next day. They drove me home but I had to get a lift back the next day

14 November 2019

service

5

I'm kept up to speed throughout the whole process and always a speedy professional service.

14 November 2019

sales

5

Everything went smooth and there was no issues

14 November 2019

sales

5

Sales rep was outstanding.

13 November 2019

sales

5

Great service no queries Loved how the car was in the showroom

12 November 2019

service

4

My Grinding brakes problem wasn't resolved

12 November 2019

service

5

Always happy to help and keep us informed.

11 November 2019

service

5

Excellent service - the Snr Service Advisor Alison Coldrick could not have been more helpful! Quick, efficient and friendly. A Great customer experience.

11 November 2019

service

5

Great customer service

11 November 2019

service

4

Service quick and as expected.

11 November 2019

sales

5

Just an overall excellent service

10 November 2019

service

5

Service carried out well and in time allocated

10 November 2019

service

5

Questioned asked- answers given. 100 % good customer service.

10 November 2019

sales

4

Found some of the paperwork confusing

08 November 2019

service

4.5

Work was completed quickly and reasonably.

08 November 2019

service

5

excellent attentive service as always

07 November 2019

service

4

After a bit of pushing back, I received good service from Sytner. Obviously it is not the dealerships fault that I had this issue but to be told that they regularly see brake pads having to be replaced at 10k miles is a clear warning sign to me.

07 November 2019

sales

5

Always a pleasure to visit a Mini Centre. The staff are very friendly, knowledgable and helpful. Delivery was efficient and punctual.

07 November 2019

service

5

Despite the warranty work not managing to deal with the problem in the first instance, the Service Manager managed to organise a second attempt ensuring the problem was dealt with and supporting me as much as possible during this time

06 November 2019

service

4

After a poor start, booked as you wait service but message not delivered and told ready by end of day. Service department managed to get car ready in quick time for us in the end. Next time will double check with you as booked on the phone

05 November 2019

sales

5

Omari Brown was so friendly and made me feel relaxed. James McNulty handled the handover very well. Everyone was friendly and I wasn't pressured into anything.

04 November 2019

service

5

Efficient

03 November 2019

service

4

Excellent customer service

03 November 2019

service

5

As above

31 October 2019

sales

5

100%. Smooth

30 October 2019

sales

5

Facilities and staff service in first class order.

30 October 2019

service

5

Friendly and efficient service, good facilities whilst you wait

29 October 2019

service

4

Assistant was very polite and helpful. Please advise why my service light is still showing

28 October 2019

service

5

The Service Team go out of their way to do a good job and keep you informed.

26 October 2019

service

4

Informative. Letting me know what they are doing.

26 October 2019

sales

5

The sales team are brilliant and Sophie is so personable.

26 October 2019

service

5

Ease, timing, communication

25 October 2019

service

5

Alison (Coldrick) is a pleasure to deal with; friendly, informative and a credit to the brand.