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Customer Reviews.

sales

5

Over the years of being a customer I feel I have also become a friend, always treated with respect too.

03 January 2020

service

5

Efficient

02 January 2020

sales

5

Everything went smoothly. The staff were very helpful and polite. No hassle at all.

02 January 2020

sales

5

Very good, easy and smooth to get my new car

02 January 2020

service

5

They were really helpful and resolve the software issue quickly

02 January 2020

sales

5

Felt very special and welcome. Was a great feeling and picking up my car was an amazing experience

29 December 2019

sales

5

great service

29 December 2019

service

5

The service department went the extra mile to sort my problems with car out nothing was to much trouble

21 December 2019

service

5

I only live a short distance away and it is so convenient...the staff and the welcome that I get is always great and an enjoyable experience.

20 December 2019

service

2

Originally told it would be half a day, Then got told the night before it would be a full day and it was to late for me to get a courtesy car or arrange a lift so I had to sit and wait in McDonald's for 7 hours

19 December 2019

service

5

Very informative, the video was a nice personal touch. It's nice to know what is going on and if there are any issues with the car

18 December 2019

service

5

Can't fault anything

18 December 2019

service

5

Hassle free, simple, clear prices given to me & knew what to expect from the c-it now video

16 December 2019

service

5

Excellent and efficient

14 December 2019

service

5

Good people

12 December 2019

service

4

Surprised to discover that the 1st service was no longer free on arrival. Didn't recall that being stated when purchasing new (maybe it was, but I didn't recall it). Otherwise, very pleased with staff, info. on car and time taken whilst I waited.

10 December 2019

service

4

Wanted to be booked in on next working day to have car made usuable again but was told it would be Tuesday (car in on Saturday, fault reported Monday morning).

10 December 2019

service

5

The sales team, especially James, were extremely knowledgeable and helpful, and able to offer full explanations to our questions.

10 December 2019

sales

5

Coventry Sytner are dedicated to ensuring customer satisfaction

09 December 2019

sales

5

From start to finish my mini experience was all round amazing. I arrived looking to get approved on a new finance programme and was seen and advised to have a test drive which really made my decision clear that mini was the company for me

07 December 2019

service

2

I asked for a service, it turns out that I got a health check and then had to have a proper service 2 months later. I do not know why the two could not have been combined to save me time and money.

07 December 2019

sales

5

Emily(Lovell) kept me informed and contacted me even on her days off regarding progress and any concerns I had.

06 December 2019

sales

3

Handover delayed by 30 minutes. No coffee available.

04 December 2019

sales

5

Love my mini!

03 December 2019

sales

5

Olivia kept me up to date with all steps of the delivery of my new car. She made appointments to fit around my work schedule so that I could easily take delivery.

01 December 2019

sales

5

Coventry has always given me a great sales experience

01 December 2019

sales

5

Very helpful, informative team and extremely welcoming, how it should be. I have recently had a very unsatisfactory experience with a different car brand/dealership, the difference between my experiences is like chalk and cheese.

01 December 2019

sales

5

Thoroughly enjoying my new car which arrived sooner than expected.

26 November 2019

service

5

Extremely helpful staff . Issue with car was resolved promptly.

26 November 2019

service

5

I trust the engineers completely

25 November 2019

service

4

Very warm welcome and excellent customer service - prices are higher than an independent garage though :(

25 November 2019

service

5

Every time the responsible technician would send me a short video on health check of my Mini. So that I know my Mini's condition inside out.

25 November 2019

service

5

Good all round experience

23 November 2019

service

5

The staff are trying to get my issue resolved

23 November 2019

service

5

Car turned around quickly & within timescales preferred.

21 November 2019

sales

5

James McNaulty was a pleasure to deal with, providing exacting information on the car and outstanding customer service every inch of the way. Lovely touches with flowers and a thank you card of us taking delivery of our first new Mini.

21 November 2019

service

5

Alison, is very helpful and very professional

21 November 2019

service

3

See the answer above.

21 November 2019

service

5

The service was carried out in a very efficient manner, and we were informed as soon as the vehicle was ready

19 November 2019

sales

5

Everything was very easy to purchase the new car

18 November 2019

sales

5

The showroom is lovely very classy without being pompous There are many cars in the showroom giving a good idea of what's available James explained all our options and was passionate about the mini brand which made the whole experience very pleasant

18 November 2019

service

5

The customer service team (Shannon Larkin and Alison Layton) provided exceptional customer care service (Shannon in particular, who I felt went above and beyond to accommodate my needs).

18 November 2019

service

4

I asked about getting a lift back from the garage as I had a doctors appointment but this was not possible, so I had to get an Uber. This has happened a few times in the past.

18 November 2019

sales

5

Very satisfied with the professionalism of the sales team

18 November 2019

service

5

Alison is fabulous... friendly, professional and extremely helpful. I can't fault the service Alison provides. I can always rely on her for any queries and help I need.

18 November 2019

service

4

The car was not cleaned very well and there was a stain on the chair needs to be dealt with.

18 November 2019

service

5

People there are amazing, work done is perfect. I am really happy as a customer, I will keep coming back if you guys keep the good work ??

18 November 2019

sales

5

Again customer service was brilliant

17 November 2019

sales

5

Really swift no nonsense had the car in less than a week

17 November 2019

sales

3

The sales assistant at the dealership was excellent. The dealings with Mini Financial Services were very unsatisfactory.