Good service (given purchase was made during lockdown restrictions) Easy to contact, good follow through, updates, checking in, etc

Very helpful and friendly

Friendly staff who organised my purchase and collection without any issues.

The whole process was managed smoothly step by step.

Best experience of outstanding customer service. I have purchased Minis for my last 8 cars and this was the smoothest and speediest experience yet.

Worked out of a deal to move my 2020 Clubman into a 2021 Cooper Electric. Got the deal done remotely. Well done by Kate and the whole staff.

Offerred a coffee and a place to do my work whilst I was waiting for the 90min service, really helpful

Great service, made to feel very welcome.

Kept me fully informed.

Easy to deal with

Our personal sales advisor was very friendly, informative and generally excellent all the way through process. A very valued asset to your company.

The work was carried out quickly with no issues

Excellent customer service and communication and efficiency was first class

We did not feel rushed in any way.

Good job done

Overall positive experience. Modern spacious dealership. Welcoming and professional staff.

Good service all the time

Kept up to date throughout and delivered on time

Great service

I had regular and effective communication at all points during The purchase which was very simple. The delivery was very good and arrived in excellent condition and I am extremely pleased my mini has exceeded my expectations!.

Agness kept me informed all the way ..... and Alison is very nice pleasant and pleasant.... they are really nice and professional

Everything was easy and I was well looked after.

All jobs fulfilled.

Could not have done more

So easy. Nothing was a problem

Great service

Kept informed

Drew was brilliant

Not only did they carry-out the correct services, but they cleaned my car for me, and the service was friendly as always.

Charley gave exceptional customer service

The centre staff were really helpful and answered all of my questions and explained everything really clearly (thank you Kate ??)

Omari and Emily are totally professional and always proactive and helpful. Two of the very best people I have encountered in my long experience, purchasing Minis.

A great bunch of people

Kate was very helpful all through the process

Charlie has great customer service and sorted my car issue quickly and professionally.

As in question 1. Anges ensured everything was carried out efficiently, and all explained fully before the start of the work, and on completion of the work. The video is also very useful.

Very satisfied always kept up to date throughout the car being serviced

Very smooth and well organised.

Efficient and quick. Sales advisor James McNulty was brilliant keeping me informed all the way of my cars progress.

Everything about the service was done to a high standard.

Guided through every stage and kept fully up to date with progress

I was advised by the service team video in regards my query & advised of things in the future that will need attention - From start to finished was kept informed - Thank you

Excellent, friendly service from the time I called to book my car in, to collection. Drew in particular was very helpful.

Kept informed every step knowing the cost and completed when stated no messing around

The technicians looked after my car well and fully explained the problems in emails and the video. The next steps were clear and the work was completed within the timescale agreed.

The Mini dealership is only a short walk from my home so very convenient for me and as already stated, excellent service and welcoming helpfull staff.

Charley was always helpful and answered any questions I had quickly and she has great knowledge. I wouldn't hesitate to buy a car from her again- she is a great asset to Mini.

Extremely satisfied! Alana answered any questions I had.

felt valued and enjoyed the friendly vibe in the showroom- felt welcome and safe at this unusual time.

Always professional and caring service from Sytner Coventry.