I have only recently brought my 1st Mini, during the whole pandemic they have been very helpful &resourceful keeping me as updated as they could. I had a slight incident where my petrol outside flip came off however this was rectified within a flash!
Contacted Mini to say my air conditioning was smelling. Service was due in the next couple of weeks also. Air con and service was done at the same time.
Problem solved by friendly staff
bmw mini coventry really looked after me
very satisfied
I was told what the cost of service done and the price straight
All was good apart from being kept waiting for over 10 minutes after my appointment time.
Car clean inside not undertaken due to Covid restrictions. Was advised that vouchers would be issued so a clean could be done when restrictions lifted - I didn't receive any vouchers. I assumed car would at least be washed on outside and it wasn't.
Friendly staff, great communication, quick and good quality of problem solution
I was kept informed of progress of MOT and informed of any parts requirements to enable a pass.
Overall experience made to feel like a valued customer.
Alison Coldrick is always polite, helpful and efficient.
Everything was done efficiently.
Very satisfied
All went perfectly
Very helpful and helped with all my queries
Kept informed and advice given was honest
Just very straightforward and easy
I was extremely satisfied with the customer service received from Aran, from the first point of contact by phone to the collection in person from the Showroom over 2 days. Extremely courteous advisor. No complaints whatsoever.
Drew took care of the service of my mini, unfortunately there were quite a few issues with my car, Drew gave me great advice to solve all problems...
Polite, friendly & helpful staff
Great service
The customer service & customer experience were excellent.
All was completed efficiently and ahead of original schedule.
Nice and easy
The Person who attended us, Andrew Peet was highly professional, polite and knew his trade very well. He guided us quite well, and kept us informed to our satisfaction
Great sales team they are very helpful.
The work was completed quickly and efficiently, and I felt safe in the environment with the covid-19 precautions.
Omari was a great representative for the company, he was friendly and professional as well as being extremely knowledgeable about the product .
Very good professional
Fixed my car efficiently and well
Everything done that was requested
The team were quick and efficient in all areas of service: from helping me at the start through choosing and finally the purchase
The tell you what they are going to do, do it, and explain any queries you have.
Very friendly staff
Service was excellent. Staff kept contact with progress of the vehicle.
Solved the problem no hassle
100% spot on and slick as always.
The service department were really good and went out to their way to accommodate my needs. Especially with me being disabled and finding it difficult to get to the garage. The service department were fantastic in sorting things out.
Zaib was great from start to finish. The guy who called to book the service was very friendly and efficient.
All the work was completed, as promised.
Even with lockdown etc. things in place to have things run smoothly
Carried out all that was required for the service - and more Very polite and informative staff - providing advice where needed.
Quickly identified the problem and the required solution
Really good service from walking into reception and been kept updated during the 3hr stay especially as you gave me a room (pod) so I could take 2 zoom work calls. Drew was excellent, very professional and great to see proper customer service.
Very pleased
Efficient, friendly service
Had a service and Dealership arranged everything. Prompt servicev
Usual excellent service
I give 5 stars because the car was ready and I didn't have to wait to be seen