From the warm welcome on reception to Shannon looking after everything for us the service was excellent

Purchase and Delivery very good- after delivery advice was offered too

From the minute we stepped into the showroom, we felt welcome and helped to find the Mini of our dreams!

The Customer Service was excellent at the Synter Coventry branch.

Very good service ??

Because all the work was completed efficiently, I was treated with respect, and the car was washed and valeted which I appreciated.

I have dealt with Alison on a number of occasions she is always helpful, friendly and keeps me full informed on progress of the service

nothing is too much trouble

Very friendly staff, knowledgeable and go out of their way to help.

Fantastic communication from Shannon Larkin I was informed at every step. Very efficient and friendly

Excellent Service.

I never feel like they are trying to get more money out of me and they are always honest about what they can do for me, when and what the cost is.

All excellent - no problems.

Not five stars as I was not telephoned as promised to say when car would be ready so had to wait when I just turned up. Otherwise good customer service.

Everything done perfectly.

If I could have I should of stopped purchase and went elsewhere

The young man who looked after me was faultless - polite, friendly and helpful and I only had to wait a few minutes when collecting the car. Couldnt ask for better service.

Drew managed to make sure my car was ready before the end of the day which helped me out greatly.

Overall very good, Emily was ver helpful

Alana kept me updated along the way, I never had to base for information. I got to see my car as soon as it arrived and then when I picked it up, the process was smooth and simple. Alana showed me everything I asked to see about the car - she was fab

There were some things I had to chase Expectation of using old mats in new car

The reason I didn't say completely satisfied is that there was a problem with tyres and I had overturn to dealership two days later.

Drew's customer service

As above

Alana was so so helpful throughout the process always on call to answer any questions.

Excellent service

Person serving me was very helpful, but the car was late out of the workshop

Pleased with whole experience

The service history was not updated. Also I was kept waiting for over 30 mins when I arrived as arranged to collect my car.

They did what was needed, washed and vacuumed the car.

Pricing realistic and fully explained.

Helpful and a very clean car. Very pleased that the young man who met me on arrival pointed out that I'd been given a price for a type of service I did not need.

Fantastic service and lovely staff.

Happy with the service overall

The summer service was completed on time. Customer service very friendly and efficient.

Because Alison Layton was marvellous in the way she coordinated everything, and at fairly short notice too.

In and work completed on time

I dropped my car off before work and picked it up after work with the service complete and given all the relevant paperwork. I was kept informed of my service by way of a video and telephone conversation. I dealt with someone called Drew (Andrew).

Excellent & pleasant experience from all the staff at mini Sytner Coventry

Complaint not identified, software update removed all pre-sets and communication. I was not advised this would be the case.

Always satisfied with Sytner, but not happy that my 62 plate mini is unreliable when my 54 plate mini is reliable.

This service visit was completed in less than 90 minutes.

Jodie always did her best to answer any questions as quickly as possible

Helpful

Only issue was enterprise messing me about with the delivery of a courtesy car but that cannot be held against MINI.

Jodie was brilliant very helpful and a lovely lady to deal with

Can't fault anything, they're service is exceptional, very thorough.

Efficient

Great people

When cleaning to put things back in it's place like the chair should be back in its position. Also did ask if they could tune the stations to keep on there was only one. Needs sorting out.