OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
161 ratings and 107 comments received in the last 90 days.
12 March 2025
There were a few misses in updates and replying to emails which was important , this was picked up by. Cheryl and she answered my questions the next day and made the process feel back on track. .
10 March 2025
Very satisfied with the friendly service
05 March 2025
Elli went through all of the details with regards to spec and finance on the car. Supported me and remained patient when I couldn't get into the mini app!! Showed me all of the elements and little quirks on the car when I came to collect.
05 March 2025
I'm not the easiest to sell a car to. The young lady who dealt with me was extremely patient, well mannered and polite.
05 March 2025
Speedy and efficient.
02 March 2025
Really friendly service. Omari was really knowledgeable and had a personalised approach. Listened to what I needed and made great suggestions. Really went the extra mile.
25 February 2025
We were very fortunate to be supported by Ellie. When we picked up the car, she went above and beyond to set it up. We were delighted with our experience.
25 February 2025
Polite and friendly staff that were helpful ,Ashley Lower in particular was able to answer all my questions and made me feel at ease with the all the technology ,particularly at the handover.
10 February 2025
Easy transaction and smooth delivery
22 March 2025
Excellent service as I was unable to bring the car over myself it was picked up for me thank you
21 March 2025
Done on time
20 March 2025
I am completely satisfied. They updated me at every step and provided a video once the service was complete.
20 March 2025
The service was prompt and efficient. Jordan and the service team are good at their jobs.
18 March 2025
I was impressed with the way I was looked after by the team member
16 March 2025
Waiting time longer than indicated.
13 March 2025
Great service
12 March 2025
Really good service
12 March 2025
Excellent salesperson. Kept me fully informed and minimum time waiting.
11 March 2025
The sales rep - Jordan - was super helpful at answering all my questions and keeping me apprised of the details of the vehicle and it's delivery/handover.
14 March 2025
Ashley & Chris at Sytner Coventry couldn't have been more helpful.