About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

165 ratings and 137 comments received in the last 90 days.

05 October 2026

fab experience from start to finsh omari at coventry is an amazing person friendly and approachable

03 October 2026

Excellent communications throughout the purchasing process

03 October 2026

A big thanks to Omari Brown

02 October 2026

Very helpful and knowledgable

01 October 2026

OM went the extra mile, talked me through the car until i felt comfortable with everthing and delivered the car to my workplace. He wasnt pushy with trying to sell any extras either. Which puts me off. D also wasnt pushy either to sell any extras

30 September 2026

Great service and help at every point in ordering and receiving our car. Definitely advise people to come to mini

30 September 2026

Ashley was very good in the delivery of my new mini and was very helpful

30 September 2026

Very responsive to emails, appreciated Owen keeping us updated.

30 September 2026

I received great service and an option of a available mini aceman that i love.

29 September 2026

All the staff were extremely helpful

See all reviews

29 September 2026

Ashley was really helpful

24 September 2026

Never felt pressured, good length of time to test drive and comfortable handover

24 September 2026

Excellent experience from start to finish. Owen was welcoming, professional and genuinely helpful, making the whole purchase feel easy and enjoyable. Darren was also fantastic, making the finance process clear and straightforward.

24 September 2026

Excellent service in talking us through everything about the car

23 September 2026

From start to finish everything was brilliant, everyone was very helpful ,and very informative about my car they could not do enough for us,a special thanks to omari brown and chris .

23 September 2026

It's our 3 rd time using the Coventry branch and ever Omari is excellent

22 September 2026

The Sales staff were extremely helpful. They fully discussed all options available and helped me to make the right decision.

22 September 2026

Omari was so helpful, he went abandon beyond to ensure that I was happy from the ordering through to handover!

21 September 2026

Staff very friendly and professional

18 September 2026

Customer support was and is excellent. Ashley guided me through the car features and purchase wonderfully. Cheryl clearly explained to me all the finance stuff that I struggled to understand and Darren helped me with eSigning when it wasn't working.

14 September 2026

went above and beyond to help me, regular contact and explained everything to me. i would highly recommend them

12 September 2026

Great

10 September 2026

Communication was predominantly through select car leasing and was very disjointed confusing and frustrating

09 September 2026

Amazing customer service from Omari Brown, he goes above & beyond to make sure you are kept well informed throughout the process of shopping, ordering & collecting.

04 September 2026

Can't fault the service I received, excellent.

03 September 2026

Omari was fantastic, very knowledgeable and helpful. Out of all the car dealerships I had contacted that day, it was Omari who took the time to call me back, just another reason why he received my business

24 August 2026

We advised Owen that we were not sure if we wanted to purchase a new mini however he listened to our requirements and found a car that I loved

23 August 2026

Great service

20 August 2026

Because the staff were brilliant, professional and so helpful.

20 August 2026

Ashley, looked after us she listened to my likes and dislikes and found a mini I liked .

19 August 2026

Synergy at Coventry have always been kind, thoughtful, efficient, and go above and beyond to support you and your needs. Owen was so helpful throughout the whole process and was kind and just generally lovely. Chris the manager was also fantastic

16 August 2026

Always kept informed, staff very knowledgeable and helpful and friendly. Ashley made the whole process simple.

10 August 2026

One of the best and easiest experiences of choosing a new car we have had. The service we had from Ashley throughout was great and we are so pleased with our new car!

09 August 2026

The centre was a pleasure to deal with. Omari Brown was friendly, knowledgeable and professional and is a credit to the organisation. Also the coffee was delicious.

07 August 2026

Owen was very attentive

06 August 2026

From start to finish very happy

06 August 2026

Because the lovely man who deal with me . Was lovely,kind etc . He should have employ of the month

05 August 2026

Kept up to date.

31 July 2026

I'm absolutely wonderful experience pacifically Owen Briggs, extremely helpful methodical and answered queries and concerns

29 July 2026

Omari was great, friendly and helpful in my choice of motor, a great experience

24 July 2026

Owen was very helpful and a credit to Sytner.

23 July 2026

Omari brown went above and beyond to help us

21 July 2026

Very attentive service from the team

19 July 2026

Fantastic notability service, all staff are great. Very friendly and the knowledge is top class. My notability experience was excellent after having a nightmare at Jeep.

18 July 2026

Really friendly and helpful staff at the dealership especially Omari, our motability specialist who was fantastic. He did a fantastic job of explaining every step, showing us everything we needed to know about the cars features and how to set them up

11 October 2026

Job completed to satisfaction and Service Manager kept me informed through out.

11 October 2026

Brilliant service throughout.

11 October 2026

Good service and friendly staff

11 October 2026

A great helpful team , communication was brilliant and the team here genuinely care about the product being sold .

11 October 2026

I am always so well looked after

10 October 2026

Service completed readily

09 October 2026

Usual great service. Friendly and knowledgeable.

08 October 2026

Good from start to finish

08 October 2026

Harrison is a credit to Synter

07 October 2026

Booking And delivering were spot on Great updates and completed within timeframe despite extra work required

See all reviews

06 October 2026

Service consultant very helpful.

05 October 2026

I have been told for the last 3 years my brake pads need replacing but it appears none of your mechanics can measure them correctly!

04 October 2026

they were able to remedy te miscommunication for Tamworth. sorted out the MOT . looked after me well and were very polite.

04 October 2026

Friendly staff and great customer care

03 October 2026

I was kept well informed and everthing ran like clockwork

03 October 2026

Pick up service Helpful staff especially Harrison.

02 October 2026

Staff very pleasant, but I'm not happy that the problem with the rear suspension on a 2024 car with 13k on the clock should be considered wear and tear.

01 October 2026

Failure to identify required work, get approval from lease company and complete work on first visit. Then again on second visit not completed by end of day. Given courtesy car but so inconvenient. Was still not ready for pick up following workday.

30 September 2026

Elle and the service team gave 1st class personal service Always helpful, friendly and always keeps me updated Harrison is also extremely helpful and always finds time to help

29 September 2026

Excellent customer service from Harrison from start to finish .

28 September 2026

All was great on the day however I asked for a price for break fluid service and was quoted roughly £240.00

28 September 2026

Quick appointment, friendly staff and good repair

28 September 2026

Because you couldn't help me with part of my requirement

26 September 2026

Easy to book and car returned clean and on time

25 September 2026

I experienced a few problems when my car was in for a service and MOT Fortunately all was sorted in a timely manner

25 September 2026

Disappointed that an extra cost was charged for window wipers.

24 September 2026

Fast, friendly and efficient

22 September 2026

Very efficient and very helpful

21 September 2026

Friendly efficient updates

21 September 2026

Made to feel valued as a customer by Luke Allsop who greeted me and handed car back after its service.

20 September 2026

Great service as always. Harrison explained anything that needed to be explained and answered my questions.

19 September 2026

Car taken in immediately and courtesy car provided whilst problem with windscreen wipers was sorted. Complimentary gifts were a nice surprise upon collection of my vehicle.

17 September 2026

Harrison has been incredibly helpful. Mini Assist has really supported us with the vehicle problem and providing a rental vehicle whilst we were waiting for parts

17 September 2026

Service is great, friendly staff, reqlly informative video but the prices are ridiculous and considering im a loyal customer and this is the 4th mini ive bought from sytner i just dont know if the service price is justified

16 September 2026

Friendly and welcoming staff. Clean and organised waiting area. Timely updates throughout the process.

13 September 2026

Carried out service in the specified time, keeping me informed of its progress and outlining issues that need to be corrected.

13 September 2026

Good welcome on arrival and taken care of well while waiting.

12 September 2026

Great service - Harrison is the most courteous boxer I have ever met.

12 September 2026

I was looked after extrenrly well with my mot, service and work on my car.

12 September 2026

Great service. Friendly staff.

08 September 2026

I was treated courteously & cheerfully by Harrison. He dealt with my car's MOT efficiently. No problem s.

07 September 2026

We always receive a brilliant service from Sytner Coventry and know that Harrison and team understand our needs.

04 September 2026

Harrison was very polite and considerate

04 September 2026

Great service and Harrison was fantastic.

03 September 2026

Very professional service

01 September 2026

Overall great impression. Had a minor warranty fault that was looked into. In doing that, a safely check video was performed that flagged up a suspension problem that the dealership that sold me the car are now investigating. Harrison was kind.

31 August 2026

Harrison was great, he communicated well and was friendly and organised. The car was sorted quickly and cleaned beautifully

30 August 2026

As always excellent service from the Service team to the Work Shop

30 August 2026

Harrison is very helpful and pro active.

30 August 2026

I have been a customer at Sytner Mini Coventry for a long time.. Always had exceptional service respect and kindness from the staff. I wd like to bring your attention to your Mobility Sales Executive his name OMARI. He is excellent at his job

30 August 2026

Good all round service

30 August 2026

Very happy with the staff, the greeting I received and the fact they kept me updated on the progress of my vehicle.

29 August 2026

Great customer service very wellcoming!

29 August 2026

Waiting 5 hours for brake fluid service and MOT was unacceptable - we weren't kept informed nor told to expect delays

26 August 2026

Kept me informed. Polite. Helpful

25 August 2026

Friendly an efficient service.

25 August 2026

Nothing is too much trouble. Make sure that the customer is satisfied with the end product/result.

20 August 2026

Just simple straight forward service and communication

17 August 2026

In the past I have been critical of Sytner, because of the difficulty in contacting anyone by telephone. However I have received excellent service this time from Mini team, particularly Hannah and Harrison at Coventry Sytner Mini.

16 August 2026

No issue with the work done, or with anyone at the MINI dealer, but had to wait almost an hour to collect my car over at the BMW side of the business.

16 August 2026

Harrison treated me very well from start to finish. Regular updates during the 2hour visit.

16 August 2026

Quick and easy to arrange, great staff interaction

13 August 2026

Good service. Everything was explained clearly. Harrison was excellent as ever, a credit to your staff. The work was done well and on time.

13 August 2026

Service is always exceptional

12 August 2026

The booked task was completed on time and identified additional work was carried out efficiently

12 August 2026

Everything was completed on schedule to my satisfaction

09 August 2026

A pleasure, very helpful and knowledgeable staff.

09 August 2026

Saw us quickly. Good communication

09 August 2026

Fantastic service from MINI, with a special mention for Lara Evans. Lara was absolutely brilliant - friendly, professional and incredibly helpful from start to finish. She kept me informed throughout and made the whole experience completely hassle-fr

09 August 2026

Harrison was polite,respectful & most of all informative he told me everything I needed to know about my car & the work it needed, without feeling under pressure. Great customer care in a very professional way.

08 August 2026

Pricing - just to change some brake fluid was disgusting!!!

07 August 2026

Very kind professional. All updates communicated clearly.

06 August 2026

The service at Mini was great however I was unable to pre register the car as it didn't accept the personalised number plate. Would be really helpful to make it known the in order to do this you need the original plate details.

06 August 2026

Good service

05 August 2026

My wife took are mini in for a service unfortunately there was a problem with the oil filter . While mini sorted the problem they gave us a lovely new Mini Cooper JCW to test drive. That made what could have been a bad service into a great one !

05 August 2026

The sale was secured because Ben did everything to make the car we were interested in, affordable, checked out things we asked him, and got the tech guy to look at somethings that needed attention and communicated progress going along. Thank you Ben.

05 August 2026

Very welcoming. Kept me up to date during the day. Car was spotless when I collected it.

04 August 2026

From start to finish the service was exceptional. I was always informed and updated every step of the way. Customer service was excellent. The car came back looking immaculate. Special mention to Harrison for looking after me and for a good service.

04 August 2026

Excellent service from staff

04 August 2026

Process was quick and easy, Harrison and the team did a great job

04 August 2026

Harrison was a true ambassador of the brand. Very helpful and attentive.

04 August 2026

Excellent customer service as always. Harrison looks after me and mini exceptionally well. Nothing is too much bother.

03 August 2026

Work done on time. Kept informed of progress . Harrison was very polite and friendly and explained everything in detail

02 August 2026

Price quoted seemed to alter on the day

29 July 2026

Helpful and welcoming staff, namely Harrison, and quick and efficient service of my car

27 July 2026

They paid for a taxi to get home so I didn't have to wait at the dealership and were transparent about pricing and work done.

23 July 2026

Great experience

22 July 2026

Friendly team, the process was explained, helpful and time effective.

22 July 2026

Helpful and friendly service

21 July 2026

The air conditioning was working. The service advisor was helpful and straightforward.

19 July 2026

Sit/wait service -expected to be 90 mins, was just over 3 hours. If this is normal would recommend more realistic wait times communicated. Also found 's' sports badge in cupholder from bumper grille. Assume came off during wash but no communication

18 July 2026

I had some issues with the car and struggled to get in contact with anyone at first but after some Messages Harrison was able to sort it all out for me and was extremely helpful

FIND Sytner Coventry.

Address

128 Holyhead Road, Coventry, CV5 8NA

Opening Hours

Mon–Fri:09:00 - 20:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

02476 600 600

Map

Areas served

Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley

View map

Address

128 Holyhead Road, Coventry, CV5 8NA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 16:00
Sun:CLOSED

Phone

02476 600 600

Map

Areas served

Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley

View map