OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
125 ratings and 83 comments received in the last 90 days.
21 August 2025
Fantastic service from the moment I walked in the door. Jake was very patient and helpful. As I was new to finance, he went through the process and explained it clearly. The bow on the car when I collected it was amazing and made my day.
06 August 2025
Owen was great at keeping me informed, handover was very smooth. I'd have him work in my sales team any day.
05 August 2025
So smooth and easy to arrange
04 August 2025
Ashley was really efficient and helpful
04 August 2025
I was extremely satisfied with my experience. From the moment I walked in to the day I drove away, everything was smooth and professional. Omari made the whole process enjoyable and stress free, keeping me updated throughout.
31 July 2025
see above. The dealership were still getting to grips with the on line system so there were a few hiccups when changes had to be made to the order, resulting in a delay of the delivery of the car.
31 July 2025
Omari made the experience seamless! I know he sees a lot of customers every day but it felt like we were his first every time we went in.
29 July 2025
Coventry Sytner were fantastic during the whole purchasing and handover despite Mini central office which is part of a different complaint
26 July 2025
Really good service. Some delays and admin mix ups but Annabel quickly addressed these
10 September 2025
As above
10 September 2025
Staff were friendly and helpful, we felt listened to and very satisfied with the service.
09 September 2025
Great way to communicate, booked online , Whats App messaged me when there was a problem with the booking. Good service from Harrison , very friendly and he and other staff checked in on me whilst I waited
04 September 2025
Unable to collect car until the next day due to a faulty MOT bay. This wouldn't have been an issue, but they did not notify us until late in the day.
01 September 2025
Nothing too much trouble
31 August 2025
Went above and beyond
30 August 2025
Prompt and efficient
28 August 2025
Great communication and very friendly and professional staff.
24 August 2025
You are always helpful and polite
24 August 2025
3 star, cleaning was not good.inside bonnet not cleaned.
03 September 2025
Owen was brilliant, very thorough, answered all my queries quickly and made the whole process smooth