About Your Local MINI Retailer

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OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

160 ratings and 99 comments received in the last 90 days.

07 June 2025

Staff were friendly and helpful, answering all my questions competently.

04 June 2025

Very pleasant experience all round. all questions professionally answered with detailed explanation. Owen Biggs who dealt with my purchase in particular was extremely helpful and would recommend without hesitation.

03 June 2025

Owen Biggs made the whole experience of purchasing the car so easy, and is a credit to SYTNER Mini Coventry.

02 June 2025

The overall experience was superb

01 June 2025

Overall I was satisfied with my experience at the Mini centre although it took long much longer than I expected for the car to arrive.

31 May 2025

Owen was very helpful and couldn't be more pleased

30 May 2025

Excellent service from start to finish

28 May 2025

Staff amazing

23 May 2025

As above

02 May 2025

Same as above

See all reviews

29 April 2025

Welcoming and all my questions answered.

26 April 2025

As I said above excellent

26 April 2025

All the staff at Coventry mini (spoke to a couple of different salesmen and managers during the process) are were all really helpful.

10 April 2025

Helpful overview of functions / features

06 April 2025

Great communication about the buying and handover. Even when there were issues with a new system.

31 March 2025

Credit and thanks to be given to Owen Biggs for his ability in sales. He listened to my individual needs, gave sound advice and delivered a positive experience throughout. He made the difference to my journey and should be recognised for this.

29 March 2025

Delayed handover due to taxation issue but only couple of hours delay

28 March 2025

Once again Owen kept me informed via email and telephone regarding the delivery of the new mini and explaining to me in detail the handover process. He made sure he was able to work his diary around my schedule to collect the car.

27 March 2025

easy to deal with

22 March 2025

Omari is the reason we bought the car from MINI Coventry - he knew the product, he listened to what I wanted and was engaging. Thank you Omari. I was also keen for dashcams to be fitted and this was done prior to delivery

22 March 2025

Owen was amazing to deal with. So helpful and knowledgeable.

14 March 2025

Ashley & Chris at Sytner Coventry couldn't have been more helpful.

08 June 2025

Service received by customer facing department

07 June 2025

The most pleasant experience of buying a car that I have had.

04 June 2025

It was nice to have the option to have my car cleaned but it wasn't done the best. Inside just had a hoover. Harrison was great to deal with.

02 June 2025

I have confidence in Mini Service

01 June 2025

Easy lone car

01 June 2025

Good communication from the team. Efficient and friendly

01 June 2025

Luke was outstanding and looked after us whilst the car was with you. He kept us updated on progress and ensured that we were comfortable. Luke is a great ambassador for the dealership and the Mini brand. Thank you.

01 June 2025

They did offer a loyalty discount as I have 2 minis from the dealership

29 May 2025

Good communication

28 May 2025

Please see above

See all reviews

27 May 2025

Again very good customer service . But they don't go extra mile when it comes cleaning service which is not a high standard and does not make service compete and satisfactory to the customer.

26 May 2025

it all went smoothly

26 May 2025

Quick and speedy service. Happy staff

26 May 2025

Very efficient and friendly

25 May 2025

Excellent service

24 May 2025

This was my first visit to your dealership. I'd come in with a damaged tyre on the off chance that you could help me. Even though i had no appointment my car was dealt with immediately and a new tyre was fitted .

23 May 2025

The young man was very helpful and polite. Explained everything to me . Highly recommend. Thank you.

22 May 2025

I was given the wrong key and details of the inspection and whilst this was rectified it really shouldn't have happened

20 May 2025

Left with no cost

19 May 2025

Good customer service

19 May 2025

Excellent customer service

19 May 2025

Good service

19 May 2025

Faultless service

19 May 2025

Again customer service, passed mot and car washed

18 May 2025

Good service

13 May 2025

No problems

13 May 2025

Everything satisfactory and Manager checked a problem I had with boot.

12 May 2025

Car was well looked after. The manager Harrison was a great person to deal with. Very polite and understanding. Went the extra mile.

11 May 2025

Made to feel like a valued customer

11 May 2025

There was no problem and I was happy with the service

10 May 2025

Helpful efficient

08 May 2025

See above

08 May 2025

Good service

07 May 2025

Excellent service

30 April 2025

There wasn't anything I didn't like

28 April 2025

Amari Brown sorted everything out for us from beginning to end, explained everything to us.

28 April 2025

Coventry Mini restored my faith in Mini after poor treatment I received from my local dealership when I purchased the car

28 April 2025

greeted & looked after by Harrison,whom i have met numerous times.He is familiar with my car as it always goes to Sytners for the mot & service.I trust the team there to look after my Mini.

28 April 2025

Efficient service received

27 April 2025

The service was carried out at the exact time given. Previously at other mini dealerships I have been there all day waiting for it to be serviced.

27 April 2025

Above plus nothing is ever too much trouble

26 April 2025

Service was great they even picked up and delivered my car back home

26 April 2025

I have had my mini (2 mini's) for 20 years and always happy with the service

24 April 2025

Car serviced, any, even small things flagged as may need doing in the future, car cleaned too (bonus).

24 April 2025

Excellent attention to detail, warm and friendly environment.

23 April 2025

I wasn't very satisfied to begin with. I thought £400 to do a simple oil change was excessive and profiteering. Your service agent gave me a £50 discount which changed the situation around. You need to reconsider your pricing.

22 April 2025

21 April 2025

Customer service good but quotes for future work makes me consider going elsewhere

20 April 2025

Very happy anytime I I'm visiting mini Sytner Lovely people.

16 April 2025

As above .easy to book service and really good staff in the dealership

15 April 2025

Quick appointment to sort out recall. Finished the job early

15 April 2025

Effective communication

14 April 2025

Good experience from start to finish . They made Mr feel like a valued customer .

14 April 2025

Great service and good knowledge of the staff about the problem I had

13 April 2025

Car went in for a warranty repair, came out with two chips on the windscreen and a repair done on a large chip on the drivers door that looked like it had just been coloured in. Raised this when the car was collected and have recieved no response.

13 April 2025

Listened to my frustration and gave first class service in return

03 April 2025

Great service

03 April 2025

Luke Allsopp in Service was very helpful and friendly. Appreciate the video from Simon, very detailed and useful to see the vehicle, and have the explanation of what condition the car is in and to know what needs to be carried out in the future.

02 April 2025

Excellent service. Ashleigh needs a medal for dealing with a difficult and protracted process

01 April 2025

The staff were great, the work was completed on time but I had to ask a few things to clarify an issue.

27 March 2025

Once Luke Allsopp took over my case, the customer service was fantastic. He did everything he could to sort my issues and kept me up to date along the way

27 March 2025

good service

26 March 2025

Friendly and provided updates on progress

25 March 2025

Very efficient

25 March 2025

Courteous and efficient

24 March 2025

Kept me informed on what needed doing.

24 March 2025

Service was quick and thorough. Being sent the video of the inspection was reassuring

24 March 2025

My vehicle was not fixed on the first visit which I completely understand, however it took 2 weeks to receive a response from the Service Advisor to rebook in. I was then asked if I could use a courtesy car from my own workplace.

24 March 2025

Completely satisfied

23 March 2025

Well deserved

22 March 2025

Excellent service as I was unable to bring the car over myself it was picked up for me thank you

21 March 2025

Done on time

20 March 2025

The service was prompt and efficient. Jordan and the service team are good at their jobs.

20 March 2025

I am completely satisfied. They updated me at every step and provided a video once the service was complete.

18 March 2025

I was impressed with the way I was looked after by the team member

16 March 2025

Waiting time longer than indicated.

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