OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 95 comments received in the last 90 days.
06 August 2025
Owen was great at keeping me informed, handover was very smooth. I'd have him work in my sales team any day.
05 August 2025
So smooth and easy to arrange
04 August 2025
I was extremely satisfied with my experience. From the moment I walked in to the day I drove away, everything was smooth and professional. Omari made the whole process enjoyable and stress free, keeping me updated throughout.
04 August 2025
Ashley was really efficient and helpful
31 July 2025
see above. The dealership were still getting to grips with the on line system so there were a few hiccups when changes had to be made to the order, resulting in a delay of the delivery of the car.
31 July 2025
Omari made the experience seamless! I know he sees a lot of customers every day but it felt like we were his first every time we went in.
29 July 2025
Coventry Sytner were fantastic during the whole purchasing and handover despite Mini central office which is part of a different complaint
26 July 2025
Really good service. Some delays and admin mix ups but Annabel quickly addressed these
20 July 2025
I was pleased with how the purchase was facilitated
20 August 2025
car was a surprise and they supported perfectly - Jordan / Chris / Cheryl and then Ashley at the hand over - exceptional.
20 August 2025
Great service with collect and drop back
19 August 2025
I was contacted initially by a BMW agent regarding the need for an upcoming service. I visited prior to clarify an issue re payment. Then and subsequently I dealt with Harrison. I found him positive. He provided useful info and advice.
19 August 2025
Friendly and helpful. Not pushy.
18 August 2025
Harrison looked after me
15 August 2025
As above.
14 August 2025
Not kept up to date of progress , had to keep asking members of staff his much longer service was taking, was given different prices when initially booking in for service
13 August 2025
Good communication and updates throughout
12 August 2025
Kept me updated at all times
11 August 2025
Amazing service
21 August 2025
Fantastic service from the moment I walked in the door. Jake was very patient and helpful. As I was new to finance, he went through the process and explained it clearly. The bow on the car when I collected it was amazing and made my day.