About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

160 ratings and 117 comments received in the last 90 days.

25 January 2026

Great service

14 January 2026

Amazing work by Ashley

07 January 2026

Ashley was helpful, patient and friendly

06 January 2026

I have been more than completely satisfied with the overall experience at the Sytner Coventry centre. All staff were extremely knowledgeable, friendly and helpful.

29 December 2025

Extremely satisfied, nothing was too much trouble , everyone was so helpful and friendly.

29 December 2025

The sales team at Coventry Mini were amazing especially Owen who helped me from the very straight of me expressing an interest and explained every detail of the car to the details of finance. Just an amazing car with a great team behind it.

24 December 2025

Owen was always on hand over email and made sure it was a smooth hand over

23 December 2025

Amateurish or incompetence. Not sure.

21 December 2025

James went above and beyond

18 December 2025

Omari Brown called me on several occasions to prepare for collection. He went the extra mile.

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15 December 2025

Staffs are professional.

03 December 2025

Ashley was very friendly and helpful throughout.

27 November 2025

It was easy and supportive

23 November 2025

Very satisfied, I highly recommend Owen who I've been to before and would always come to in the future. Chris was also great and both responded to my many questions when switching from petrol to electric.

22 November 2025

Very satisfying

13 November 2025

Used to Sam who is fantastic so is Owen , keen , smart , obvious hard worker . Liked him a lot .

10 November 2025

Great experience - couldn't ask for any more

07 November 2025

Very easy and straightforward to work with.

05 November 2025

Excellent service

04 November 2025

Very satisfied.

28 January 2026

I visited last Friday due to a faulty centre display. Harrison was incredibly kind and professional. As I worked remotely, he helped with charging points and a workspace, making the experience comfortable and stress-free.

28 January 2026

Good customer service, minimum wait, kept updated throughout.

28 January 2026

All good

28 January 2026

Very professional and helpful

27 January 2026

Happy with the service, communication, and taxi home but concerned about the cost.

27 January 2026

Work carried out within the timescale promised.

26 January 2026

Friendly, helpful and patient staff.

26 January 2026

Friendly, professional staff as always.

26 January 2026

Efficient and a useful health check video.

24 January 2026

Professional friendly service

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24 January 2026

Very fast and easy

23 January 2026

Excellent service from Harrison & team. Thanks.

22 January 2026

Courteous and responsive. Kept me informed throughout.

20 January 2026

Brilliant customer service. Thank you so much to Harrison Waugh-Smith for his extra customer service. Always he makes me feel welcome and looked after.

20 January 2026

Upon arrival I was greeted by Harrison Waugh Smith who handled everything in a professional way. Couldn't fault him.

19 January 2026

Had to look for someone to advise I'd arrived & she was in the office on her phone.

19 January 2026

Service as expected

18 January 2026

Time for service was 90 mins

18 January 2026

Friendly staff, very efficient, and service completed in the time quoted

17 January 2026

The team made everything very easy for me and I was impressed by their professionalism

16 January 2026

Excellent customer service, above and beyond. Great trustworthy value. I wouldn't take my Mini anywhere else. Thank you Harrison and the team at Coventry Sytner BMW Mini.

15 January 2026

Very helpful friendly staff

14 January 2026

easy booking in speedy service and easy collection

14 January 2026

As usual the service was of the highest standard, they arranged an uber to get me home and another to pick me up when the work was completed

14 January 2026

The team always make it so easy.

13 January 2026

Everyone was really kind and accommodating, they fit us in swiftly and communicated with me well.

13 January 2026

Excellent service and customer care

12 January 2026

The service from the mechanic the advisor Harrison was excellent

12 January 2026

Outstanding service yet again from Harrison. He is the reason why I won't go to any other dealership. He's professional friendly and nothing is too much trouble. I would also like to thank Josh in the body shop for doing a great job on my daughters

11 January 2026

They fixed the whatsapp issue and booked the service

11 January 2026

One or two little details not attended to. Clock was running fast so not properly reset. Invoice said I declined front brake attention. Wasn't asked and only rear brakes recommended for attention. Nearside front door scratch to be looked at not done.

08 January 2026

Quick service and kept informed

05 January 2026

I was completely satisfied with my service, but it would have been even better if it could have been completed a bit faster.

03 January 2026

The team were helpful throughout, communicated well and returned my car on time in pristine condition.

01 January 2026

Friendly and good communication.

01 January 2026

Car was ready on time

30 December 2025

Prompt service

27 December 2025

Nothing to fault

25 December 2025

It is BMW and mini overall professional service, no pushy sales and always give good advice. Dependant on affordability we will purchase Mini or BMW next time

24 December 2025

Harrison kept me updated on my MOT and advised me my service was overdue! He managed to get the team to complete a service there and then, ensuring my car was finished at the end of the day. Harrison even got me an Uber to come and collect my car!

23 December 2025

Couldn't be bettered

23 December 2025

Harrison Waugh-Smith was brilliant

22 December 2025

Excellent service by Harrison and his team. Harrison was very polite and understanding. He had my car swiftly booked in and had the problem fixed. I was astonished by how smooth the entire process was!

21 December 2025

Very satisfied

18 December 2025

Harrison at Sytner is always available for giving me the assurance of an excellent back up team. I can drive my mini knowing Sytner is there if needed.

18 December 2025

Very friendly and efficient

18 December 2025

No problem booking in and was kept informed of car progress throughout

14 December 2025

Car was ready when they said it would be and left spotlessly clean

13 December 2025

Kept up to date on how service was going

13 December 2025

Still think it's overpriced even though staff were great

12 December 2025

Ashley and the team were welcoming and friendly. They helped without giving any hard-sell.

08 December 2025

I was kept informed at every stage and really felt valued as a customer

08 December 2025

Always had very good experience with Sytner in Coventry,very efficient ,professional & helpful.

08 December 2025

Professional communications before my visit, accurate estimate of the time required to complete the work.

08 December 2025

Great communication

08 December 2025

Great service!

04 December 2025

Professional and polite :)

02 December 2025

Nice environment

02 December 2025

Harrison very helpful and accommodating.

02 December 2025

I didn't have a service, but I was happy with the repair I had.

01 December 2025

Lovely atmosphere, super helpful friendly staff ( Harrison) efficient, go the extra mile

01 December 2025

Good cervice

30 November 2025

I felt like my mini was taken great care of during its MOT and I was made aware of any issues.

30 November 2025

Quick service

30 November 2025

Curstomer service was great, Appreciate the mechanic video also.

29 November 2025

Was all good

27 November 2025

Harrison was knowledgeable, helpful and friendly. I felt as if nothing was too much trouble. They sorted out my Mini and he kept me up to date with what was going on, with clear details, allowing me to make decisions on how I wanted to proceed.

23 November 2025

Friendly contact with the excellent Service Team member (Lara Evans), who professionally handled our requests/needs, plus the technical confidence inspired by our Technician (Billy Bryce), resulting in a car that is a joy to drive for another year.

23 November 2025

Would have have given 4 stars as had to wait 4.5hrs for car rather than the estimated 2-3hrs.

23 November 2025

Excellent service from start to finish with everything explained

23 November 2025

Made very welcome and kept updated

22 November 2025

I left with everything I needed. Things were re arranged for my convenience. Advise on car due to age. Helpful staff.

22 November 2025

Efficient experience. All questions answered promptly. I was kept well informed whilst my vehicle was being worked on.

22 November 2025

On yme and efficient

20 November 2025

Very good experience

19 November 2025

The team showed me around, I was able to get coffee and there was a good working environment as I waited

19 November 2025

Good service

19 November 2025

I had a warning on the dashboard which caused me to panic. Harrison gave very reassuring advice and the garage dealt with the issue very easily. The service and attention is always first class.

17 November 2025

Good communication, service - very happy

17 November 2025

Personal friendly attention from Harrison and Alison. Service performed as expected and scheduled. 20% discount made the price reasonable in comparison to non-franchise garages.

17 November 2025

Customer service was excellent

17 November 2025

All great with no hassle and kept informed throughout

15 November 2025

Would certainly recommend this Mini Garage everyone is helpful and friendly

15 November 2025

Was looked after very well

15 November 2025

Harrison was very welcoming and kept me informed every step of the way.

12 November 2025

All my worries about the car were allayed and the repair was carried out to my complete satisfaction by Joshua. Very impressed with the video health check. The car was immaculate when returned to me.

11 November 2025

Completely satisfied

11 November 2025

Annabel Joplin was exemplary.

10 November 2025

excellent customer service

10 November 2025

Overall service

10 November 2025

The whole team were great

08 November 2025

Simple enough process and pleasant and helpful staff.

08 November 2025

reasons as above nothing could better my experiance

07 November 2025

Always very helpful

05 November 2025

Always good service with a smile .

05 November 2025

Good service

04 November 2025

Excellent customer service and lovely friendly staff, big thank you to Harrison! Highly recommended!

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Coventry.

Address

128 Holyhead Road, Coventry, CV5 8NA

Opening Hours

Mon–Fri:09:00 - 20:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

02476 600 600

Map

Areas served

Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley

View map

Address

128 Holyhead Road, Coventry, CV5 8NA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 16:00
Sun:CLOSED

Phone

02476 600 600

Map

Areas served

Coventry as well as surrounding areas including Nuneaton, Rugby, Bedworth and Binley

View map