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Customer Reviews.

service

5

Very professional and individual attention from Allison the Mini Service manager

11 May 2018

service

5

All of the staff that I've been in contact with are polite and helpful.

10 May 2018

sales

5

Over the moon such a great service always ready to help

09 May 2018

service

5

No problems experienced and very good customer service

09 May 2018

sales

5

staff polite, helpful, happy to answer questions

09 May 2018

service

3

Having been told it would take an hour and I sat for 2 hours

09 May 2018

sales

5

Really happy with the car and the flexibility the team showed in helping me get it within my budget

08 May 2018

sales

5

From the initial decision to go in and look at minis up until the day of my delivery every single aspect was smooth and fun!

04 May 2018

sales

5

Salesman Danny McCann has been extremely helpful who have supported me to be able to afford to purchase brand new car. Danny also previously assisted me with the other mini and both the occasions I’ve been served by Danny which I’m very grateful.

03 May 2018

service

5

Made to feel as though I am important as a customer. There is always a friendly atmosphere at mini dealerships.

02 May 2018

service

5

Recalled my car, did the job with no hassle.

01 May 2018

sales

5

Knowledgeable, friendly and helpful staff.

01 May 2018

service

5

My car was ready at the promised time so I was able to pick my son up from school

30 April 2018

service

5

Hollis kept me informed and dealt direct with the warranty company - perfect!

28 April 2018

service

5

The car was ready for collection at the time as scheduled. Everything checked thoroughly. No problems.

28 April 2018

service

5

See above. All good.

27 April 2018

sales

5

Car didn't take long to retrieve from a different branch of Synter. Car was presented well. Brilliant, thank you!

26 April 2018

service

5

Prompt reception of the vehicle, communication when it was ready to pick up and no waiting when I came to pick it up. And very well valeted too.

25 April 2018

service

4

Excellent treatment

24 April 2018

service

5

As above, efficient service

23 April 2018

sales

5

Was kept in loop for in each updates and was well informed and guided.

23 April 2018

service

5

They treated me really well and I can’t thank them enough for helping me.

22 April 2018

sales

5

Overall experience was good no pressure, nice and relaxed team.

20 April 2018

service

5

ALISON AND HER STAFF LOOK AFTER ME, AND WENT THE EXTRA MILE

20 April 2018

service

5

Dropped the car off at my convenience, picked it up at my convenience, hassle free

19 April 2018

service

5

Always a pleasure, would like to thank Alison in servicing & Ben who carried out the work on my car, ‘Excellent’

19 April 2018

sales

5

Very friendly, amendable and very helpful

17 April 2018

service

5

Caring and understanding

17 April 2018

sales

5

Relaxed, enjoyable and fun, more importantly very good instructions on all the knobs and dials, very helpful.

17 April 2018

service

5

from start to finish it was a good experience

16 April 2018

service

5

Alison always go above and beyond to ensure her customers needs are met. She is extremely knowledgable, friendly, polite and helpful.

16 April 2018

service

5

Great communication and very friendly and efficient.

16 April 2018

service

5

Always completed quickly and efficiently, given all the necessary details of work completed.

13 April 2018

sales

5

Excellent

12 April 2018

sales

5

As per our answer in 1. Nice environment and well looked after by staff. Our experience was a speedy one and all went smoothly with a nice touch from Lauren filming the unveiling of our new car and emailing it to my wife who couldn’t be there.

11 April 2018

sales

5

The team at mini Coventry are exceptional. They are highly trained and understand their craft brilliantly. I was explained everything about the car before, during and after the sell and have been contacted by Olivia to ensure I am 100% happy.

11 April 2018

service

5

Alison is utterly wonderful. She makes the whole experience comfortable and effortless.

10 April 2018

sales

5

Cannot faulted. Very welcoming offered drinks everything was explained very well

10 April 2018

service

4

Service advisor called to explain the prob before seeking authorization to proceed with repairs

10 April 2018

sales

5

They were fantastic when I went in and couldnt have helped anymore

10 April 2018

sales

4

Overall we had an excellent experience. only issue was the £500 deposit I was due to get back took almost 2 weeks. I wasn't happy about this. But Lee Marrs in sales took ownership of the issue and worked hard to resolve for me

09 April 2018

service

5

Alison Layton is a pleasure to deal with, very on the ball and accommodating. car booked in without a problem and Alison kept me informed every step of the way with the work that was carried out, also very accommodating and a nice lady to do business

08 April 2018

service

5

Completely satisfied

08 April 2018

sales

5

I am very satisfied with the service I got

06 April 2018

sales

5

From purchase to delivery, any questions I had were met, I got regular updates on the car with regular emails from Kate which were really informative and everything I needed/any questions I had were never too much trouble.

06 April 2018

service

2

The woman who was dealing with me was not very welcoming or friendly and made me feel slightly uncomfortable! She also said she could price match external quotes for repairs, however this turned out to be false.

05 April 2018

sales

5

Kept in contact and sent me videos of my new car

04 April 2018

service

4

Good service

04 April 2018

sales

5

Sales team were helpful but not down our necks

04 April 2018

sales

5

Excellent.friendly and helpful .