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Customer Reviews.

sales

5

We were kept informed throughout the process and delivery was quicker than at first predicted. Lee Marrs is very passionate about BMW and Mini Brand. His advise was very valuable and his enthusiasm infectious.

15 November 2017

service

5

Car had also been cleaned after its repair

14 November 2017

sales

5

The whole experience was very enjoyable - I got exactly what I wanted and was dealt with with good humour and respect.

11 November 2017

service

5

excellent from dropping car off, to early collection, car quite well cleaned as well

09 November 2017

sales

5

My car was ready on the date and time that was agreed. It was in fantastic condition. During the process, Kate kept me updated with the delivery of my car and the finishing look by sending me videos which were a lovely touch.

09 November 2017

sales

5

From the first enquiry the staff could not have been more helpful. It was an extremely pleasant experience, unlike some experiences I have had with other car dealerships.

07 November 2017

service

4

Quick and straightforward

07 November 2017

service

5

The stuff are very helpful and quick.

07 November 2017

sales

5

I was kept up to date with all information regarding the order of my car.

07 November 2017

service

4

good - kept me informed - took a little bit long to agree and sort out service during the day but all good

06 November 2017

service

4

New radio head fitted. Dirty finger print marks on screen noted (daylight next day). Having to reconfigure car to our settings when one would expect these days that everything would be down/up-loaded to give the customer a seem-less change over.

06 November 2017

sales

5

We were always kept informed and up to date with any issues

04 November 2017

service

4.5

Mini had a few minor issues. Horn wasn't working properly & one of the plastic roof struts was coming away. Those issues were both sorted.

04 November 2017

service

5

The work was completed promptly and I was looked after really whilst waiting.

02 November 2017

service

5

overall good service and welcoming.

01 November 2017

service

4

Very friendly and competent staff who kept me informed on the progress of the new engine being fitted after the recall issues. They did have it a couple of days longer than they said but I did have a courtesy car (but no sat nav) :-(

01 November 2017

service

5

All work was completed as promised within agreed timescales

31 October 2017

sales

5

The showroom is really nice, the coffees are very good, and I love my new car!

31 October 2017

service

4

the service and updates from the garage were very good and also the organisation of a hire car

31 October 2017

service

5

It's always easy and would like to thank Alison Layton for how nice she is every time

31 October 2017

service

5

Fixed warranty areas. Undertook mot. Identified punctured tyre

29 October 2017

service

4

On the day that suited us there was unfortunately no curtesy car available to us for travel to and from Rugby so the works motor was pressed into service.

29 October 2017

sales

5

Easy going but got what I needed.

29 October 2017

service

5

The service team (Alison) called me back within the day before she went on leave rather than passing my call onto a colleague.

25 October 2017

sales

5

Sophie kept me up to date with the progress of the build and made it all very personal

25 October 2017

service

5

It’s like a family with friends that are always pleased to see you

25 October 2017

service

5

Hollis organised everything for me and was helpful and efficient.

21 October 2017

sales

5

Great sales people who are not pushy and give you breathing space to think and make decisions, as it should be when buying carsCalm and private areas where you can grab a drink and think and discuss options with your family/friends

21 October 2017

sales

5

Friendly, efficient professionals in the showroom. Excellent customer service.

20 October 2017

service

5

excellent Customer service.

19 October 2017

service

5

Always treat customers with respect and friendly.

18 October 2017

sales

5

Good efficient service

16 October 2017

sales

5

Kept up to date and very thorough.

13 October 2017

sales

4

Miscommunication re stripes on car, this had now been resolved. SO now very pleased, also satnav wasn't working but this has also been resolved. All in one day.

11 October 2017

sales

5

Good personal srevice

11 October 2017

service

5

As above

11 October 2017

sales

5

Explained everything in a non pushy way

11 October 2017

sales

5

Lauren was informative, friendly , enthusiastic and helpful at each stage of my mini purchase

10 October 2017

sales

5

Salesperson gave up to date information on the progress of the car delivery and couldn’t been any better either attitude..

10 October 2017

sales

5

Friendly and efficient service

10 October 2017

sales

5

Very flexible times to collect car to suit my working hours.

10 October 2017

sales

5

Danny was not only an excellent Salesman, but great at explaining all of the ins and outs of the deal. It was a great experience.

10 October 2017

service

3

See previous response

09 October 2017

service

5

Could not do enough to help me and make me feel a valued customer

09 October 2017

service

5

Smooth service from dropping off to picking up the car

07 October 2017

service

5

See above

06 October 2017

service

4

Having to rely on mini breakdown for a curtosy car.

05 October 2017

service

5

Very happy, very friendly and polite staff and dealt with appropriately.

04 October 2017

sales

5

Lee Marrs was our sales rep. He was extremely helpful and nothing was too much trouble. From the ordering of the car to the delivery we were kept up to date on progress. Lee was friendly and made us feel at ease, I would ask for him again.

04 October 2017

service

5

excellent service and staff