Please see above...
Please see above...
Setting up the appointment was a lot of back and forth although the lady dealing was pleasant enough
Dealt with very quickly and car ready when I was told it would be
Helpful, informative and extremely efficient
Efficient knowledgeable courteous staff.
Everything was well organised and I was advised 48 hours before what I needed to bring with me on handover and I couldn't ask for more.
Customer centric focus
The assistant managed to squeeze my car in the next day in order to get the breaks fixed, as the needed parts were not available on the day.
Katie Sutton (Sytner Coventry) was absolutely fantastic throughout the whole process. From locating the car to delivery she kept me updated throughout going the extra mile to ensure a speedy delivery as I was without a car at the time.
I had to bring the car back after the service was completed to get the service interval reset as it hadn't been done despite the advisor asking them to do it
No quibbles about areas of concern
All the jobs were done on time, the car was collected and returned satisfactorily, clean and tidy. All staff I dealt with were pleasant and helpful.
I was booked in at a convenient time, advised as to what the service would entail, informed or cost and kept updated during the day
They do what they say there going to do.
They know what they are doing find the problem and sort it out
They called me, and booked at a time convenient to me. It was smooth and professional
Staff are friendly and efficient, car is looked after.
I received excellent service.
As above. Couldn't fault anything.
The work required was done in the stated time frame, the loan car was made available at the time stated and I was called when the car was ready,
Kept informed at every stage, car very well looked after. Handover was detailed and always checked if there was anything else or any other concerns. Fast service and high quality work
Could not think of any improvement to make.
Service whilst I waited - air freshener in the car after valet would have been a nice touch
Because it's true
The person I dealt with was very polite and dealt with everyhting I asked.
quick service and cleaned very well. woman looked after me whilst I was waiting for my car.
Every effort was made to resolve the service issue.
Quick, no hassle. Fantastic service
Quick and kept me fully informed
Only two of the four faults fixed, albeit, those are intermittent.
Although I have a slight problem with my Sat Nav - Alison has been and is being amazing.
I waited at garage & they completed service/MOT quickly Booking appointment was also easy
Staff always very helpful and friendly and make things very easy
The Mini Service Mgr - Nayaan Bharadva was very helpful, however I was less impressed with the work carried out.
every thing went to plan we were kept informed every step of the way.
Service staff were excellent
Great friendly service
Good customer service.
The car was ready on time, I received a video of the service, the car was washed & hoovered
Corrected problems on the car, made an error but was at your cost and not mine and apologised. Very good customer service