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Customer Reviews.

service

5

Good contact

05 February 2019

service

1

Trying to tell me it cost £2000 for a oil flush and takes 2 days.

05 February 2019

sales

5

Lee Marrs and Jessica Dennahay at Sytner Coventry made the whole experience a pleasure following a disconcerting experience at a different Mini dealership.

05 February 2019

service

5

I was able to get my car back on the same day.

05 February 2019

service

5

Again, great service from the people we Sytner

05 February 2019

sales

5

Sales person Olivia was very professional and helpful, other staff also very friendly and helpful

01 February 2019

sales

5

Emily and the product - ace

24 January 2019

sales

5

I found all the staff involved very friendly and helpful.

22 January 2019

service

5

Always great service

18 January 2019

service

5

Work completed on time. Good communication. In future a good idea would be to have a live app which lets customers know which step the MOT or service has reached (a bit like Dominos pizza live app!)

15 January 2019

service

1.5

No courtesy car available, so had to pick sub optimal date. We were asked to drop car 8-9, we called and said 930. Car was untouched until at least 1.30, and we were told it would take until 5.00, not what I expected when booking. Plus other issues.

15 January 2019

service

5

see above....ive been coming to sytner Coventry since well before sytner took over..very happy

11 January 2019

service

5

The personal and professional service By the service Manager Alison is as always first class

09 January 2019

sales

5

I have no issues with the member of staff I dealt with.I visited the garage around 5/6 and the other staff were very unprofessional having a gossip right next to me when I’m trying to buy a car. I didn’t want to hear about someones relationship!!

08 January 2019

service

5

Great service with a smile...Alison couldn’t do more to help

08 January 2019

sales

5

Everything to date is fine .

08 January 2019

sales

3

not the best - I was told I would receive my registration on the Friday, as I was due to pick up my car the following Tuesday. Had to wait until Monday, and chase the salesman for it even then

04 January 2019

service

5

It was done in a professional manner.

04 January 2019

sales

5

Everything went smoothly and quickly

04 January 2019

service

5

I felt welcome from the first time I visited synergy miniThe staff make you feel as if they would go out of there way to help in any enquiry’s you may have

27 December 2018

sales

5

Clean, tidy, decent tea and coffee,,,

27 December 2018

service

5

Didn’t try to get me to have work done

24 December 2018

sales

5

I was kept informed at all times as to the progress of my Mini

21 December 2018

service

5

No problems

20 December 2018

sales

5

A great experience. Sophie made the whole process very easy and enjoyable.

18 December 2018

service

5

There was a parts issue with my service but Drew dealt with it quickly and professionally

18 December 2018

service

5

The service department could t have been more helpful

18 December 2018

sales

5

Alana was fantastic.

18 December 2018

service

5

As above...good customer service

18 December 2018

service

5

Effeicent and excellent service

17 December 2018

service

5

keep you well advised and discuss any issues you may have

17 December 2018

sales

5

Great overall experience.

16 December 2018

sales

5

Really nice place and all staff very helpful.

13 December 2018

service

5

Andrew and staff Very helpful friendly and efficient

13 December 2018

sales

4

very professional explanation of vehicle and kept informed of how things were progressing including vidioe of car on arrival at garage

11 December 2018

service

5

I was made to feel special as a mini owner

11 December 2018

sales

5

Sales was very good, made to feel valued customer

11 December 2018

sales

5

Extended opening hours

11 December 2018

service

5

Straightforward and helpful

10 December 2018

sales

5

Extremely satisfied, especially Lee Marrs service.

10 December 2018

sales

2

Things left to last minute to sort

07 December 2018

service

4

I was pleased with the service but the car wasn't ready for the time I requested and the engineer hadn't checked on the engine management system he was working on the correct wheel!

07 December 2018

service

5

Had a warranty claim for a new steering wheel Ben at BMW was superb

07 December 2018

service

4

Work carried out well but curtesy car had very little fuel in it making it difficult for me to detour to fill up and get to work on time or return to pick up car after work before branch closure.

07 December 2018

service

5

No issues. Thank you

06 December 2018

sales

5

Completely professional in every respect, but with a really friendly approach

06 December 2018

service

5

As above quick turn around and fair pricing

04 December 2018

service

5

Very efficient

04 December 2018

service

4

While attending service centre in person for drop off and collection, the experience of dealing with the service representative (Drew) was excellent.

03 December 2018

service

5

the service lights remained on after the service but otherwise very satisfied