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Customer Reviews.

sales

5

We went to look at a nearly new car, came away with a new car which was delivered to us on a friday evening.

18 June 2019

service

5

nice sales experience, everything went smoothly with no stress

17 June 2019

service

4

Service advisor Andrew Peet was extremely helpful and provided an excellent customer experience in what was a difficult warranty issue.

17 June 2019

service

5

There were no problems and my car was fixed under warranty

15 June 2019

sales

5

I always recieve excellent service when I go to MINI, I the delivery/handover was brilliant, I was extremely poorly and so the kindness I mentioned above from Olivia in the 1st question was very much appreciated.

14 June 2019

service

4.5

service done a the time booked and in the timescale anticipated

13 June 2019

service

5

Welcoming staff. Friendly service.

13 June 2019

service

5

Excellent service!

13 June 2019

sales

5

Such a speedy transition between my two cars.

12 June 2019

sales

5

Everything went smoothly, kept in loop at all times

11 June 2019

sales

5

We were kept updated at all times about progress

10 June 2019

sales

5

Excellent service. Pleasant, helpful, non pressured

10 June 2019

sales

5

Very satisfied Omari was not my original sales person but didn't matter he gave 100%

10 June 2019

sales

5

Always greeted with a friendly face, didn't have to wait long, nothing too much trouble

10 June 2019

sales

4.5

Staff were easy to deal with. Emily Lovell was particularly helpful,

09 June 2019

service

5

Always been very friendly staff and helpful

09 June 2019

service

5

.

09 June 2019

sales

5

As per question 1, all fantastic

03 June 2019

sales

5

Very helpful sales alana always pleased to help

03 June 2019

sales

5

Brilliant car, fast turnaround.

31 May 2019

service

5

Greeted on entry to premises and by servicing staff, always offered a seat and refreshment. Always prompt in attending to needs.

28 May 2019

service

1

Took a long time to get car booked in for break pad change.

27 May 2019

service

4

Friendly staff and excellent facilities as I had to wait while the service was carried out.

27 May 2019

service

3

Very expensive

27 May 2019

service

4

Staff all very helpful and attentive. Work completed within the estimated time. Car washed and vacuumed. Only downside is they no longer offer a pick up service, which as I live some distance away now means I have to wait with the car.

26 May 2019

service

5

Alison was great. Did her absolute best for us to get the car sorted in a short time period.

25 May 2019

sales

5

very attentive and made us feel we were their priority

21 May 2019

service

5

No problems at all. Very efficient service

20 May 2019

service

5

kept me uptodate with the work on my car. it was ready on time and provided me with a courtesy car.

20 May 2019

service

5

Very sastisfied

19 May 2019

service

5

It was a very good service

18 May 2019

service

5

friendly, helpful, informative, reliable

17 May 2019

sales

5

Lee was very helpful at all times.

11 May 2019

service

4

It went in for a fault, which was he led and sorted. But it was also in for a clean wash for anniversary thing but was still dirty and not clean inside either, I was very disappointed.

10 May 2019

service

5

Very satisfied

08 May 2019

service

5

As above.

06 May 2019

service

5

Alison Layton, my service advisor, was friendly and went out of her way to make sure I had a great experience with my last MOT and service.

06 May 2019

service

3

My experience of the service warranted the top mark. however I was extremely disappointed with the response beforehand I had an operation on my hand and could not drive My wife and I own a business so it was not possible for her to take off the time

06 May 2019

service

1

See previous comment. Can't fix, won't fix? You tell me.

06 May 2019

sales

5

Staff excellent

05 May 2019

service

5

Alison Layton at Mini service department is always helpful and gives great service. She ensures that my car is seen to at a time convenient to me and always makes sure that I'm satisfied with the work.

28 April 2019

service

4

Very good, but again, pricey.

28 April 2019

sales

2

Car arrived before due date and pressure was applied to take delivery. All the staff dealing with my care were on holiday when I did collect and the car had some delivery damage which has not been addressed.

20 April 2019

sales

5

Alana Astolfi was very personable, friendly and helpful at all stages of the process. She did her very best to meet our needs and was very efficient.

18 April 2019

service

1

Following on from previous comments. I have to wait two weeks for you to be able to undo and supposedly charge me for a new set of locking nuts as they are all broken

17 April 2019

sales

5

I think there is no diference between very satisfied and completely satisfied and, as someone who has spent half a lifetime designing questionnaires, think this is an inappropriate scale.

14 April 2019

sales

5

Emily was friendly professional and efficient which made the purchase of my new car an exciting and pleasure to go to Sytner Coventry.

10 April 2019

sales

5

Everything about purchasing my mini countryman has be a lovely experience especially putting the package together to fit my lifestyle. X

10 April 2019

sales

4

Finance transfer confusing

09 April 2019

sales

4

I would have been completely satisfied were it not for the issue with the deposit/monthly payment.